Privacy Policy

Your privacy is important to us. It is Digital Multiverse Limited's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, multibot.ai, and other sites we own and operate.

Personal information is any information about you that can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

This policy is effective as of 7th of November, 2024

Last updated: 7th of November, 2024

We are Digital Multiverse Limited, registered in England and Wales with company number 16002540, with our registered address at 33 Poplar Avenue, Leatherhead, England, KT22 8SH (we, us, or our).

For all visitors to our website and for users who purchase our services, we are the controller of your information (which means we decide what information we collect and how it is used).

We are registered with the Information Commissioner’s Office (ICO), the UK regulator for data protection matters, under number ZB808928.

If you have any questions about this Privacy Notice or the way that we use information, please get in touch using the following details:

Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.

Voluntarily provided information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.

Automatically collected information refers to any information automatically sent by your devices in the course of accessing our products and services.

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include:

• Your device's Internet Protocol (IP) address
• Your browser type and version
• The pages you visit
• The time and date of your visit
• The time spent on each page
• Other details about your visit

If you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This may include technical details about your device, what you were trying to do, and other technical information relating to the problem.

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

• Device type
• Operating system
• Unique device identifiers
• Mobile network information

Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider.

We may ask for personal information, for example, when you:

• Register for an account
• Purchase a subscription
• Sign up to receive updates
• Contact us via email or social media

This personal information may include:

• Name
• Email address
• Company name
• Billing address
• Payment information

"User-generated content" includes materials (text, image, and/or video content) voluntarily supplied to us by our users. Be aware that any content you submit for publication may be accessible to third parties not covered under this privacy policy.

Transaction data refers to data that accumulates over the normal course of operation on our platform. This may include:

• Transaction records
• Stored files
• User profiles
• Analytics data
• Metrics and KPIs
• Conversation logs
• Topics and sentiments analysis

We only collect and use your personal information when we have a legitimate reason for doing so, such as:

• Providing our services to you
• Improving our services
• Communicating with you
• Complying with legal obligations

We protect your personal information within commercially acceptable means to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification.

We keep your personal information only for as long as we need to, based on:

• The duration of your account with us
• Legal obligations
• Accounting or reporting requirements

If your personal information is no longer required, we will delete or anonymize it.

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

We may disclose personal information to:

• Parent, subsidiary, or affiliate companies
• Third-party service providers (IT, data storage, hosting, AI service providers, etc.)
• Court, regulatory authorities, and law enforcement officers, as required by law
• Any acquiring entity in the event of a business transfer

Third parties we currently use include OpenAI, Stripe, AWS, Google Cloud Platform (GCP), and Anthropic (Claude AI).

Your rights include the ability to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your information
• Restrict processing
• Opt-out of marketing communications

Data Controller / Data Processor: We, Digital Multiverse Limited, are a Data Controller.

Legal Bases for Processing: We process your information based on your consent, our legitimate interests, performance of a contract, or compliance with legal obligations.

Your GDPR Rights: In addition to the rights above, you have the right to data portability, rectification, and notification of data breaches.

For any questions or concerns regarding your privacy, please contact us:

Digital Multiverse Limited
33 Poplar Avenue, Leatherhead, England, KT22 8SH
Company Number: 16002540
ICO Registration Number: ZB808928